F.A.Q.

Q: I received an email with a voucher code, how do I redeem my pass?

A: Please follow the below steps to redeem a voucher or visit https://denvergolfpasses.com/redeem-voucher/

  1. Select the product that matches the product on the Voucher PDF you received.
  2. Select “my account” from the upper right corner of the page
  3. Login with the username and password you set up when purchasing or redeeming your pass.
  4. Pass rounds will appear on the page after login

Q: Someone told me they bought me a (Come Play & Ride | Come Play & Walk | Family Fun | Come Learn & Play) pass as a gift, but I never received an email?

A: After checking your spam to make sure it did not go there, send an email to infodenvergolf@denvergov.org and include the following information:

  • Name and email of the person that purchased the pass for you
  • Your email address
  • Your phone number

Q: I purchased a pass, but when I went to play, the course could not find it in the system, why?

A: Here are some possible causes:

  • If you received the pass as a gift, check to make sure that you redeemed the voucher.
  • If you purchased the pass yourself, log in on the denvergolfpasses.com website to see if it is in your account. If it is, you may have multiple profiles at the course so send an email to infodenvergolf@denvergov.org and include your phone number and email address along with the type of pass you purchased.
  • If you and a friend both purchased passes, log in at denvergolfpasses.com and see how many rounds are on each of your passes, if one has more than 20, that means both passes were added to the same person—send an email to infodenvergolf@denvergov.org with your information as well as the information of the player that needs the pass transferred to them.
  • If you log in on denvergolfpasses.com and do not see your pass with rounds, send an email with your information to infodenvergolf@denvergov.org

Q: I purchased a pass for someone else, but they are having trouble using it, why?

A: Here are some possible causes:

  • If you purchased the pass as a gift, check to make sure that you received the voucher code email and that the recipient redeems it (see redemption instructions above).
  • You may have purchased the pass for yourself rather than as a gift. Login on the denvergolfpasses.com website to see if it is in your account. If it is, and you want to gift it to someone else then send an email to infodenvergolf@denvergov.org and state that you need to transfer the pass to someone else and include recipients phone number and email address along with the type of pass you purchased.
  • If you and a friend both purchased passes, log in at denvergolfpasses.com and see how many rounds are on each of your passes, if one has more than 20, that means both passes were added to the same person—send an email to infodenvergolf@denvergov.org with your information as well as the information of the other player that needs the pass transferred to them.
  • If you log in on denvergolfpasses.com and do not see your pass with rounds, send an email with your information to infodenvergolf@denvergov.org

Q: If my friend books a tee time more than 1 day in advance or 2 days for Family Fun or Come Learn passes, can I use my pass and play with them?

A: No, in order to use the pass, the tee time you are playing must be booked according to the pass guidelines. No more than 1 day in advance for Come Play Ride or Walk passes and no more than 2 days in advance for Family fun or Come Learn passes.


Q: If I am a loyalty card holder, can I book 2 weeks in advance and use my come play pass?

A: No. In order to use your pass, you (or your playing partner) must book the tee time within the pass guidelines (no more than 1 day in advance for Come Play & Ride, Come Play & Walk and 2 days for Come Learn & Play passes or Family Fun Passes).


Q: Can I see how many rounds of golf I have left on my pass?

A: Yes.  You can view your remaining rounds at the bottom of your receipt or log in online anytime.

  1. visit www.denvergolfpasses.com
  2. enter email address linked to pass holder and password
  3. Dashboard tab will show the remaining number of rounds on the pass

Q: Can I use my pass to pay for another players round?

A: Passes are not transferable and must be used only by the card-holder (purchaser or gift recipient).