F.A.Q.
Q: I received an email with a voucher code, how do I redeem my pass? A: Please follow the below steps to redeem a voucher or visit https://denvergolfpasses.com/redeem-voucher/
- Select the product that matches the product on the Voucher PDF you received.
- Select “my account” from the upper right corner of the page
- Login with the username and password you set up when purchasing or redeeming your pass.
- Pass rounds will appear on the page after login
Q: Someone told me they bought me a (Come Play & Ride | Come Play & Walk | Family Fun | Come Learn & Play) pass as a gift, but I never received an email? A: After checking your spam to make sure it did not go there, send an email to infodenvergolf@denvergov.org and include the following information:
- Name and email of the person that purchased the pass for you
- Your email address
- Your phone number
Q: I purchased a pass, but when I went to play, the course could not find it in the system, why? A: Here are some possible causes:
- If you received the pass as a gift, check to make sure that you redeemed the voucher.
- If you purchased the pass yourself, log in on the denvergolfpasses.com website to see if it is in your account. If it is, you may have multiple profiles at the course so send an email to infodenvergolf@denvergov.org and include your phone number and email address along with the type of pass you purchased.
- If you and a friend both purchased passes, log in at denvergolfpasses.com and see how many rounds are on each of your passes, if one has more than 20, that means both passes were added to the same person—send an email to infodenvergolf@denvergov.org with your information as well as the information of the player that needs the pass transferred to them.
- If you log in on denvergolfpasses.com and do not see your pass with rounds, send an email with your information to infodenvergolf@denvergov.org
Q: I purchased a pass for someone else, but they are having trouble using it, why? A: Here are some possible causes:
- If you purchased the pass as a gift, check to make sure that you received the voucher code email and that the recipient redeems it (see redemption instructions above).
- You may have purchased the pass for yourself rather than as a gift. Login on the denvergolfpasses.com website to see if it is in your account. If it is, and you want to gift it to someone else then send an email to infodenvergolf@denvergov.org and state that you need to transfer the pass to someone else and include recipients phone number and email address along with the type of pass you purchased.
- If you and a friend both purchased passes, log in at denvergolfpasses.com and see how many rounds are on each of your passes, if one has more than 20, that means both passes were added to the same person—send an email to infodenvergolf@denvergov.org with your information as well as the information of the other player that needs the pass transferred to them.
- If you log in on denvergolfpasses.com and do not see your pass with rounds, send an email with your information to infodenvergolf@denvergov.org
Q: If my friend books a tee time more than 1 day in advance or 2 days for Family Fun or Come Learn passes, can I use my pass and play with them? A: No, in order to use the pass, the tee time you are playing must be booked according to the pass guidelines. No more than 1 day in advance for Come Play Ride or Walk passes and no more than 2 days in advance for Family fun or Come Learn passes.
Q: If I am a loyalty member, can I book 2 weeks in advance and use my come play or family fun pass? A: No. In order to use your pass, you (or your playing partner) must book the tee time within the pass guidelines (no more than 1 day in advance for Come Play & Ride, Come Play & Walk and 2 days for Come Learn & Play passes or Family Fun Passes).
Q: Can I see how many rounds of golf or range buckets I have left on my pass? A: Yes. You can view your remaining rounds at the bottom of your receipt or log in online anytime.
- Visit www.denvergolfpasses.com
- Enter email address linked to pass holder and password
- Dashboard tab will show the remaining number of rounds on the pass
Q: Can I use my pass to pay for another players round? A: Passes are not transferable and must be used only by the pass-holder (purchaser or gift recipient). The Family Fun pass is an exception. The Family Fun pass is valid for the pass holder and up to 3 guests.
Q: I purchased (or redeemed) a Come Learn and Play pass. How do I sign up for the clinics? A: We work with a 3rd party scheduling system for players to register for clinics online. This system sends a separate email with a link, login and instructions for clinics. This email is delivered the morning on the day after a pass is purchased or redeemed. We do not post a link to the clinic schedule online, it is included in the welcome email so we encourage participants to save the link.
Q: I purchased a pass/loyalty membership, why does my billing statement show a charge from The First Tee? A: The charge comes from The First Tee on billing statements because the purchase goes through their website, this enables us to give a portion of the pass fee to the junior program to help grow the game for the future.
Q: This pass is not going to work for me, how do I go about getting a refund? A: We know the pass may not work for everyone. If a player needs a refund they can send an email to infodenvergolf@denvergov.org requesting a refund and stating why the pass will not work.
- If the pass has not been used (all rounds are still on the pass) we offer a full refund less a $10 processing fee.
- If the pass has been used, we offer a pro-rated refund based on the number of rounds used. If a player has used 50% or more of the pass it is not eligible for a refund.
- Passes not eligible for a refund after 9/30 of the pass year.
- All refund requests must be submitted in writing by the purchaser to infodenvergolf@denvergov.org
