If you get stuck or need help, please contact Kyle Gordon (Creator of the site) at or 7209796697.

Update Confirmation Emails

There are two places that need editing to update the emails. One being the info on the emails pulled for each product, the other being the layout of the email itself along with the static information and information it pulls from the order itself.

Update Product Info:

This includes two fields, the “how to use information” and the “terms and conditions” information for the specific products in the order.

  1. Login to the WordPress Dashboard at
  2. Click “Products” on the left hand side.
  3. Click the product you wish to edit.
  4. To edit the How to use information, scroll down to product data, click the Advanced tab and edit/add HTML to the Purchase Note textbox.
  5. To edit the Terms section, scroll down to the Custom Fields (I have not been able to find this, can you send me a screen shot of where it is?) and look for Value “fine_print”. Edit the HTML in this section.
  6. For any changes, remember to click the blue Update button in the upper right of the product page.

Update Email Layout, Static Info & Pulled Information:

This requires having an FTP client like FileZilla and a text/code editor such as Notepad++.

  1. Connect to the FTP web server using your FTP Client. (Ask someone for credentials if you are unsure how to connect, they can not be shown here) (will you or someone else email me these credentials please?)
  2. Browse to /public_html/wp-content/themes/enfold-child/woocommerce/emails for existing modified email templates.  If you wish to edit a file that has not yet been modified, grab it from /public_html/wp-content/plugins/woocommerce/templates/emails and move it into the directory in the theme folder for modified email templates.
    • Any files in the emails folder under the child theme will have priority and replace the stock emails used by woocommerce. To view all template overrides go to WooCommerce>System Status in the WordPress Dashboard.
  3. Download the file to your local computer and open with your code/text editor.
  4. Edit the code.
  5. Save file.
  6. Re-upload.

Create New Product

It is highly recommended that if you are creating a product that will use the same layout or is similar to an existing product that you do not start from scratch.  Instead clone the item on the product page.

  1. Login to the WordPress Dashboard at
  2. Click “Products” on the left hand side.
  3. Mouse over an item to get additional options such as clone. This will create an exact copy that you can then edit.
  4. To create a new product click the “Add Product” button at the top of the page.
  5. If you create a product from scratch, use another product as a guideline.
  6. See Edit product below for hints and tricks and important info.

Edit Products

  1. Login to the WordPress Dashboard at
  2. Click “Products” on the left hand side.
  3. Click the title of any item to edit it.
  4. The Avia Layout builder determines the layout and content on the actual product sales page. This is 100% the same as editing a normal page on the site.
  5. All purchasing and pricing info is under the Product Data tabs below the Avia product layout editing tool.

Important things to note:

  • Products have many many options and can be configured many ways. Passes are setup as Product bundles because they contain multiple items that can not be sold a la carte.
  • The How to Use info that shows on emails is set in the Advanced tab of Product Data in the Purchase Note section.
  • The Fine Print that shows on emails is set in the Custom Fields section with the name “fine_print”. HTML can be input into the Value section.
  • Product Categories determines where on the site the product will show.
  • The Product image is the image that shows in the store and used for related items etc. These are very specific sizes to maintain a uniform look.
  • Adding items will not automatically add them to the main menu. You will need to go to Appearance>Menus and add the item from the products tab into the menu and save the menu.
  • This is very breif info and 90% was not covered here, this is mostly good info and tricks.

Issue Refund/Cancel Order

  1. Login to the WordPress Dashboard at
  2. Mouse over WooCommerce on the left hand side and click Orders in the pop-out menu.
  3. Use the search box to search by customer name. (Purchasers name, not gift receivers name)
  4. Click the Order # to edit it.
  5. In the upper right under Order Actions click the drop down menu and select the Refund Order option and then click the blue Save Order button.
  6. If the refund goes through, repeat this action with the Cancelled Order action.

Note: You may now have to go into EZLinks and clear out the order in that system as well.

Add New Page

  1. Login to the WordPress Dashboard at
  2. Click “Pages” on the left hand side.
  3. You can either create a new page from scratch by clicking  “Add New” or you can mouse over an existing page and click “Clone” to create an exact copy of it to modify.

Edit Existing Page

  1. Login to the WordPress Dashboard at
  2. Click “Pages” on the left hand side.
  3. You can either click on the title of a page or mouse over it and click “Edit“.
  4. Make sure the Avia Layout Editor is active. This is what gives you Layout Elements and Content elements to create pages with without having to code. It should be enabled by default.
  5. Make any changes you need. Don’t forget to click Save for edited content sections and when done click Update in the upper right to publish the updates to the live site.

Here is a detailed video on how the Layout Editor works:

View Sales Reports

  1. Login to the WordPress Dashboard at
  2. Click “WooCommerce” on the left hand side.
  3. This will expand a sub-menu, click “Reports” in the sub-menu.

You will also receive reports via email daily/weekly or however you like. You can check these settings and who these reports send to by going to WooCommerce>Settings>Emails>Sales Reports.